FAQ

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Can I change my customer information? 

If you have realised any customer information (email address, phone number and name) is incorrect, please contact us immediately at contacus@fiorefinesse.com so we can update this on your order.

Can I change the shipping address of my order?

If you have mistakenly checked out with an incorrect address, please contact us urgently at contactus@fiorefinesse.com with your correct shipping address so we can update this immediately and complete your order with no delays. 

Please note, we cannot guarantee any changes can be made if the order has already been shipped. 

Can I make changes to my order?

If you need to make a change to your order (the product and sizes purchased), please contact us immediately via email at contactus@fiorefinesse.com with your change requests. Please note, we cannot make any changes to the shipping option or original payment method chosen. 

Giogio's warehouse and dispatch team are super fast in processing orders to ensure all parcels are received on time. Please note, we cannot guarantee any changes can be made if your order has already been shipped. 

Can I cancel my order?

If you wish to cancel your order, please get in contact with us immediately via email at contactus@fiorefinesse.com. 

Please note, FIORES's warehouse and dispatch team are super fast in processing orders to ensure all parcels are received on time. In the event your order is dispatched before our customer care team can action your cancellation request, no changes will be made. 

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When will my order be shipped?

Due to high volume of recent orders, please allow up to 1 to 3 business days for your parcel to be dispatched from our warehouse. Your delivery time frame below will begin once your order has been dispatched & you've received a tracking number.

Any orders made over the weekend or on a Public Holiday, will be dispatched within 1 to 3 business days from the next business day. Keep a lookout for your tracking number that will be sent to the email entered at checkout once your order has been shipped out. 

Please note, estimated shipping/delivery timeframes will apply after dispatch.

Customers can be charged for buying & importing products into their country. 

In the event that an international shipment attracts customer duties and taxes, the customer will be required to pay the customs, duties and taxes on the order.

Please note, Fiore Finesse does not collect or handle any tax charges or fees, and therefore cannot predict which orders these fees will apply to. 

Please kindly note that if you decline to pay your countries custom fees, the parcel will be returned back to our warehouse and a store credit will be issued. We do not refund for any unclaimed, RTS or rejected deliveries. Any fees charged to Giogio for the return shipment will be deducted from your credit note.

Most orders will require a signature on delivery. Your package may be delayed if your delivery address is unattended at the time of delivery. If you are not present at the time of your order’s delivery, most courier services will leave a calling card. 

We currently accept the following payment methods at checkout: 

• Mastercard
• Visa
• American Express
• PayPal
• Gift Voucher / Store Credit

To use your Fiore Finesse store credit: 

1. Select your favourite items to your cart and go to the checkout page. 
2. During the ‘information’ step of the checkout process, on the right hand side, simply enter your store credit code in the “Gift-card or discount code” field.
   
   

A ‘store credit’ is another form of a gift card. These terms are interchangeable. 

Can I use more than one gift card/store credit in one purchase?

Yes! Store credits/gift cards can be stacked on top of each other. Be sure to add these codes separately and the total value will update automatically. 

Do I need to use my whole gift card/store credit in one transaction? 

No! Any remaining value/ balance on your store credit/ gift card will be updated and you will be able to continue to use the same gift card for another future purchase, until it runs out of value or expires.

Please note that our sizing charts below are a general guide ONLY. All items are made true to size, however as our products are made with different manufacturers, we cannot provide the exact measurements for all items. All product styles will note the models usual size as well as the size she is wearing in the reference image.

If you require further sizing information regarding a particular style, our customer care team are more than happy to assist. Please contact us via email at contactus@fiorefinesse.com.

• All items must be returned within 30 days from purchasing your order.
• All returns will automatically be issued a Fiore Finesse Store Credit (This will allow you to easily purchase an alternative style or size).
• We do not offer refunds for change of mind or incorrect sizing.
• We do not provide refunds for unclaimed or rejected deliveries that result in a return
• Customers who have received product/s with a manufacturing fault or an incorrect item are entitled to a full refund. You will receive your refund in the original form of payment.
• It is the customer’s responsibility to pay all freight charges to return the item.
• Unfortunately, we do not credit note or refund original shipping charges in the event you're returning for change of mind
  
  

Condition of Return

Please take care when trying on any products: 

All Garment/s must be returned: 

• Unworn & unwashed, 
• With all original tags still attached,
• In all correct & original packaging, 
• No smell of perfume, deodorant or washing powder. 
  
  

All shoes must be returned in the original shoe box (as it was delivered to you) & must be tried on indoors/ soft floor (no scuff marks) 

Can I exchange an item?

Unfortunately, at this time we do not offer exchanges. A Store Credit will be issued in lieu, so you can re-purchase a new item or size.

If you need an urgent exchange, we would highly recommend that you purchase the replacement size prior to sending back the return, and we will issue you with a Store Credit, once we receive your unwanted item. (As we do NOT hold items nor exchange, while your item is being sent back).

All SALE Items CANNOT be returned as they are final sale purchases (this excludes any full priced items purchased with a discount code or sale period) 

For safety & hygiene purposes, the following categories can not be returned: 

• Accessories
• Lingerie
• Swimwear (without a hygiene sticker) 
• Bodysuits 
  
  

Please note, all Items that do not comply with our Returns Policy will be returned to sender.

Can I return a sale item? 

Unfortunately, all sale item purchases are final. These items cannot be exchanged or returned, unless faulty. Sale items are classified as any items under the sale section tab on our website.

How to Return

1. Simply 'download' our returns form, found HERE
2. Print this return form.
3. Ensure the item you are returning ticks all our return policy requirements.
4. Fill out your details clearly.
5. Include the return form into your return package.
6. Please send your return to the following address: 
   
   

Please note: Once you have printed this label and attached it to your order, you simply need to pop the return parcel into your local post office box. 

Please send your return to the following address:

Fiore Finesse Returns Center

ORDER NUMBER: ______

Av. da Paz, 1154 - Jaraguá, 57022-050,
Alagoas, Brazil.

Customers returning from rest of world countries are responsible for all return charges. This does not include any customers who have received a faulty or incorrect item. 

Be sure to use a traceable delivery method when returning your item/s. Giogio is not held responsible for lost/damaged returns in transit if this is not adhered to. 

We are so sorry to hear you have received a faulty or incorrect item. 

Please contact us via e-mail (contactus@fiorefinesse.com) within 5 days of receiving your order, with photos of the faulty/incorrect item and your order number so we can assess this for you immediately and provide next steps. 

Please note, if you return a faulty order without contacting us prior, no reimbursement will be made. 

Depending on the service & country you’re returning your item(s) with, it can usually take up to 21 working days (excluding weekends & public holidays) to be delivered and processed by our returns team.

• If you're eligible for a refund (i.e. you've received a faulty item), your refund will be issued to the same method of payment used to create the order.
• For payment made with both credit card and gift card/store credit, the return will be applied to the gift card/store credit first.
• Please do not email regarding the arrival of your return, unless it has been 15 days from receiving your return.
• You will be informed via the email address that you provided for your order, when this transaction is complete.
• Store Credit will be issued via Email and in the form of a code & remain valid for 6 months upon receiving email. 
• Any returns processed through our overseas return hub, will receive a store credit in advance. 
  
  

Note: Fiore Finesse does not operate on Public Holidays, all returns will be processed the following working day.

Late returns & Processing Fees

Returns received later than 30 days from Purchase date, a $5.00 EUR processing fee will be deducted from your Store Credit Note.

Returns received later than 35 days, will not be accepted & will be returned to the customer. 

In extenuating circumstances, please contact us via email at contactus@fiorefinesse.com if you have exceeded your return timeframe.